
In business transactions, both buyers and sellers usually agree on a product specification and acceptance criteria for the items being purchased. These criteria may include things like full functionality, dimensions within tolerance, intact packaging, and no defects in color or appearance. However, some acceptance criteria are hard—or even impossible—to quantify. Examples include sink marks on plastic parts, gloss or color tone after painting, or appearance issues that are judged mainly by visual feel. So how should these be defined?



