Category Archives: Keypad

Jul10
Customer Complaint About Oil Contamination on PCB: Who’s the Real Culprit? (FTIR Analysis)

post on July 10, 2025

In the previous article, Workingbear mentioned a serious DOA (Dead on Arrival) customer complaint involving one of the company’s products. Most of the defective units had unresponsive keypads—specifically the 3, 6, and 9 buttons—and it was eventually traced back to … Continue reading →

Case study, EDX/EDS/SEM/IMC/FTIR, Keypad, Process, Quality     WorkingBear    Views (3,092)     comments (1)
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Jul03
[Case Study] Troubleshooting a Customer Complaint – Keypad Malfunction Caused by Oil & Powder Contamination on the PCB

post on July 3, 2025

This article shares a real case from Workingbear’s past experience dealing with an urgent customer complaint. One day, Workingbear was suddenly assigned to fly to a factory in China to “hunt for oil.” My manager even warned, “If you don’t … Continue reading →

Case study, EDX/EDS/SEM/IMC/FTIR, Keypad, Process, Quality     WorkingBear    Views (2,827)     comment (0)
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Apr23
How We Solved the Keypad Sensitivity Issue by Switching to a 3-Dimple Metal Dome Design

post on April 23, 2015

In my previous post, I mentioned that our company once used metal domes without dimples as the keypad contact solution—similar to what’s used in some cell phones. However, we soon ran into a problem: the keypads were not sensitive enough … Continue reading →

Design, Keypad, Quality     WorkingBear    Views (7,996)     comments (2)
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Apr22
The Importance of Dimples in Metal Dome Keypads

post on April 22, 2015

Recently, our company introduced metal dome technology as a contact solution for rubber keypads, a trend also seen in many cell phone keypad designs. The advantages of using metal domes include a better key press experience, extended lifespan, and improved … Continue reading →

Design, Keypad, Quality     WorkingBear    Views (7,942)     comment (0)