Category Archives: Keypad

Jul10
Customer Complaint About Oil Contamination on PCB: Who’s the Real Culprit? (FTIR Analysis)

post on July 10, 2025

In the previous article, Workingbear mentioned a serious DOA (Dead on Arrival) customer complaint involving one of the company’s products. Most of the defective units had unresponsive keypads—specifically the 3, 6, and 9 buttons—and it was eventually traced back to … Continue reading →

Case study, EDX/EDS/SEM/IMC/FTIR, Keypad, Process, Quality     WorkingBear    Views (686)     comments (1)
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Jul03
[Case Study] Troubleshooting a Customer Complaint – Keypad Malfunction Caused by Oil & Powder Contamination on the PCB

post on July 3, 2025

This article shares a real case from Workingbear’s past experience dealing with an urgent customer complaint. One day, Workingbear was suddenly assigned to fly to a factory in China to “hunt for oil.” My manager even warned, “If you don’t … Continue reading →

Case study, EDX/EDS/SEM/IMC/FTIR, Keypad, Process, Quality     WorkingBear    Views (934)     comment (0)
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Apr23
How many dimple need to be used for keypad metal dome?

post on April 23, 2015

Last article I mentioned that my company applied the metal dome without dimple as keypad contact solution just like the cell phone but we had trouble and met keypad press insensitive  issue. Now we solved the problem by adding the … Continue reading →

Design, Keypad, Quality     WorkingBear    Views (5,492)     comment (0)
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Apr22
The Importance of Dimples in Metal Dome Keypads

post on April 22, 2015

Recently, our company introduced metal dome technology as a contact solution for rubber keypads, a trend also seen in many cell phone keypad designs. The advantages of using metal domes include a better key press experience, extended lifespan, and improved … Continue reading →

Design, Keypad, Quality     WorkingBear    Views (6,281)     comment (0)